Scope and operator
References to "PanoOrbit", "we", "us" and "our" refer to the operator of the PanoOrbit website, SaaS application and related support interactions. This policy applies to information processed through those services.
Information we may collect
- Account and profile information such as name, business name, email, phone number, role and login-related records.
- Agency, property and operational information such as properties, rooms, 360 degree media, floor plans, tours, leads, customers, questions, shortlists and site-visit requests.
- Subscription, invoice and transaction references. Payment credentials are processed by the applicable payment provider rather than being intentionally stored as raw card or UPI credentials by PanoOrbit.
- Technical and usage information such as IP address, browser/device information, timestamps, security logs, page/tour interactions and diagnostic information.
- Support communications and information you voluntarily provide when contacting us.
How information is used
- Provide, secure, maintain and improve PanoOrbit.
- Authenticate users, enforce roles and keep agency workspaces logically separated.
- Create and deliver property tours and related customer experiences.
- Process subscriptions, invoices, payment status and refund requests.
- Provide customer support, investigate errors, prevent misuse and maintain audit/security records.
- Measure product and website performance and communicate service-related information.
Agency and customer data
Agencies and property professionals are responsible for having an appropriate basis to upload and use customer, property and media information in PanoOrbit. PanoOrbit processes that information to provide the service and does not intend to make one agency's private operational data available to another agency through normal product workflows.
Service providers and disclosures
We may use infrastructure, storage, payment, communications, analytics, mapping or other technology providers where necessary to operate the service. Information may also be disclosed where required by law, to protect the service or users, or in connection with a legitimate business reorganisation. Third-party services operate under their own terms and privacy practices.
Payments
Subscription payments may be processed through Cashfree Payments or another payment provider identified at checkout. The payment provider may collect and process payment-related information under its own privacy policy and regulatory obligations. PanoOrbit may receive transaction identifiers, status, amount and other information needed for billing, reconciliation and refunds.
Retention and deletion
We retain information for as long as reasonably necessary to provide the service, maintain security and audit records, resolve disputes, comply with legal/accounting requirements and enforce agreements. Retention periods may differ by data type. Valid deletion requests will be assessed subject to legal, security, fraud-prevention and contractual retention requirements.
Security
We use reasonable technical and organisational safeguards appropriate to the service, including access controls, logical tenant separation and secure transport where configured. No internet service can guarantee absolute security. Customers are responsible for protecting credentials, assigning appropriate permissions and promptly reporting suspected account compromise.
Your choices and requests
Depending on applicable law and the context of our relationship, you may request access, correction or deletion of personal information or raise a privacy concern. Requests can be sent to support@panoorbit.com. We may need to verify identity or authority before acting on a request.
Children
PanoOrbit is a business software service and is not intended for children to create accounts independently.
Changes and contact
We may update this policy as the product, providers or legal requirements change. Material changes will be reflected by updating the effective date and, where appropriate, providing additional notice. Privacy questions may be sent to support@panoorbit.com.