Monthly subscriptions
PanoOrbit paid subscriptions are billed on a monthly basis according to the plan and amount shown at checkout. A new monthly billing cycle is treated as a separate subscription payment for purposes of this policy.
48-hour refund request window
A customer may request a voluntary refund within 48 hours after the successful subscription payment for the relevant monthly billing cycle. The request must be received by PanoOrbit within that 48-hour period. Requests received after the 48-hour window are ordinarily not eligible for a voluntary refund, subject always to rights and remedies that cannot be limited under applicable law.
Refund amount
For an eligible request that PanoOrbit approves under this policy, the voluntary refund amount is 50% of the subscription amount actually paid for the relevant monthly billing cycle. The remaining 50% is not refundable under this voluntary refund policy. Any legally required correction, duplicate-payment reversal or other mandatory remedy may be handled separately where applicable.
How to request a refund
Send the request to support@panoorbit.com from the email associated with the account. Include the PanoOrbit account/business name, payment date, amount, transaction/order reference and reason for the request. We may request additional information needed to verify the transaction and account authority.
Review and approval
Submitting a request does not itself complete a refund. PanoOrbit will verify that the request falls within the applicable 48-hour window and meets this policy. If approved, PanoOrbit will initiate the applicable refund amount through the payment provider/payment route available for that transaction.
Cashfree and bank processing
Where the payment was processed through Cashfree Payments, an approved refund may be initiated through Cashfree. After PanoOrbit initiates the refund, the time required for the amount to appear in the customer's account depends on the payment method, Cashfree, banking networks and the customer's bank. PanoOrbit does not guarantee a specific bank settlement or credit date. Some payment methods or transaction states may require alternative handling permitted by the payment provider.
Cancellation is different from refund
Cancelling a subscription stops future renewal where recurring billing is active, but cancellation does not automatically create a refund for an amount already paid. Refunds for an already-paid billing cycle are governed by the eligibility rules above. Unless access is terminated for another reason, cancellation may allow access through the applicable paid period as reflected in the product.
Failed, duplicate or incorrect payments
If you believe a payment was duplicated, charged incorrectly, completed without service activation or affected by a gateway error, contact support promptly. Such cases may be investigated separately from the voluntary 50% refund policy and handled according to transaction evidence, payment-provider status and applicable law.
Chargebacks and disputes
Please contact PanoOrbit first if you believe a transaction is incorrect. Fraudulent or abusive chargebacks may result in account restriction while the transaction is investigated. Nothing in this section prevents a customer from exercising payment or statutory rights available under applicable law.
Statutory rights and changes
This policy does not remove any refund, cancellation, consumer or other remedy that PanoOrbit is legally required to provide. We may update this policy for future transactions; the effective date shown on this page identifies the current version.